Frequently Asked Questions (FAQs)
Katpot Systems manufactures laboratory testing instruments for adhesive tapes, labels, films,
paper, packaging and related materials. Below are common questions customers ask.
Products & Testing Standards
What products does Katpot Systems manufacture?
We manufacture adhesive testing and material testing instruments such as Peel Adhesion Testers,
Loop Tack Testers, Shear Testers (Holding Power), Rolling Ball Tack Testers, Tensile Testing Machines (UTM),
COF testers, and other QA/R&D testing equipment.
Loop Tack Testers, Shear Testers (Holding Power), Rolling Ball Tack Testers, Tensile Testing Machines (UTM),
COF testers, and other QA/R&D testing equipment.
Which standards do your machines support?
Our machines are designed as per commonly used standards such as ASTM, FINAT and PSTC
(depending on the instrument). Final standard compatibility is confirmed in the quotation.
(depending on the instrument). Final standard compatibility is confirmed in the quotation.
Can you customize a machine as per our requirement?
Yes. We can customize sample fixtures, test ranges, speed, stroke, reporting format,
and automation features depending on feasibility.
and automation features depending on feasibility.
Quotations & Ordering
How can I get a quotation?
Use the “Get a Quote” / “Request a Quote” button on the website, or contact us via phone/email
with your testing requirement and sample details.
with your testing requirement and sample details.
What details should I share for an accurate quote?
Please share:
- Material type (tape/label/film/paper etc.)
- Standard required (ASTM/FINAT/PSTC)
- Test type (90°, 180°, loop tack, shear, tensile etc.)
- Required load range / capacity
- Whether you need digital display, software or graph output
- Your location and delivery timeline
Do you supply across India?
Yes, we dispatch across India. Delivery time depends on production schedule and location.
Installation, Training & Support
Do you provide installation and training?
Yes, we provide basic operation guidance. Training/installation mode (online/onsite) depends on machine type and location.
What about service and spare parts availability?
We provide service support and spare parts as required. For faster service, share your machine model number and issue description.
What is the warranty?
Warranty terms vary by product and are mentioned in the quotation/invoice.
Calibration & Accuracy
Do you provide calibration certificates?
Calibration options can be provided as per requirement. Please mention your need at the time of inquiry.
How do I ensure repeatable results?
Use the correct test standard method, correct sample preparation, proper clamping/fixture selection,
stable speed settings, and periodic calibration.
stable speed settings, and periodic calibration.
Payments & Dispatch
What are the payment terms?
Payment terms are shared in the quotation. Orders are confirmed after written confirmation and agreed payment.
How long does dispatch take?
Dispatch timelines depend on machine type, customization, and production load.
We will confirm tentative dispatch date after order confirmation.
We will confirm tentative dispatch date after order confirmation.
General
Can we send samples for testing/demo?
Yes, in many cases we can guide you based on sample and application. Please contact us and share sample details first.
